Your Order

Once your order and payment is received, you will be emailed an order confirmation that your order has been dispatched. The email will have your order ID number, the shipping method you have selected, and the items you have ordered.  Shipping times commence once the order has been dispatched from our warehouse and you have received a confirmation email that the order is on its way.  If you are unsure of the method of shipping you have selected for your order, you can view this on your order confirmation email.

All orders placed before 2pm VIC time are dispatched same business day, otherwise orders placed after 2pm VIC time will be dispatched next business day. An order confirmation email with tracking details will be sent once the order has been dispatched from our warehouse. Shipping times kick in when your item(s) have left our Melbourne-based distribution center.

Beast and Beauty Aesthetics cannot accept liability for delays in delivery due to unforeseen circumstances (e.g. natural disasters, strikes etc.) delays experienced by the couriers. Beast and Beauty Aesthetics offers express shipping as an option for international deliveries. We strongly recommend this option to ensure your order comes with tracking, as Beast and Beauty Aesthetics cannot accept liability for items lost in transit.

Domestic Shipping (Within Australia)

Shipping within Australia is carried by Australia Post or Sendle, using a road-delivery network that is efficient and speedy.

All orders are tracked. You will receive an email with all your tracking information and the steps to track the progression of your delivery.

Domestic shipping is charged at a flat rate of 8.00 $AUD

Free Shipping

When your order is over AU$100 you will receive shipping for free. Australian orders only.

Express shipping is charged at a flat rate of $11.30

When will my order arrive?

In most areas within Australia shipping takes 1-3 business days from the day it was fulfilled by our warehouse in Melbourne. In some remote areas (Darwin or Perth) delivery can take up to 10 business days.

We want to make sure your item(s) gets to you safe and sound, so we require a signature on all of our deliveries. If you are not home to receive your package, our courier will take it to your local post office where it can be collected at your earliest convenience.

Returns, Refunds And Exchanges

If you change your mind, you can return most products (see below) within 20 days from the purchase date provided the following conditions are satisfied:

  • Proof of purchase must accompany the product being returned. You will need to provide an original Beast and Beauty Aesthetics receipt or online tax invoice which includes reference to the item you are returning; and
  • The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way).

We do not accept the return of products that at the time of purchase were on sale or promotions.

Refunds will be processed using the original payment method received.

Returns and exchanges are processed within 5 days of being received. Email notice will be given.

To return items

First sent an email to [email protected] and include in the subject file “Returns and Exchanges

Please include the following information within the body of the email:

  • Name of person who made the purchase
  • Email address used for the purchase
  • Order number:  this can be found in the order confirmation email sent to you.
  • Date of purchase
  • Please specify the items you wish to return and if you would like a refund of a store credit

A Beast and Beauty team member will then send an email to you with further instructions.

Return Shipping

Postage and handling costs for returns and exchanges is the responsibility of the purchaser. Postage costs for purchase will not be refunded unless the product has a manufacturing fault.

Warranty

We endeavour to be consistent in the colours and sizes of our garments, however a slight variation may occur in colour and size specifications. Please also note that due to monitor settings colours may appear slightly different via the website.

All Beast and Beauty Aesthetics garments have a 3-month warranty period from date of purchase.

We will replace manufacturing defect inside of the 3-month warranty period.

Clear photos of the defect will be required to assist to determine further assistance.

If you have received a product that you believe to be faulty please contact our team at [email protected].

 Please include the following information:

  • Name and contact email address associated with the order
  • Purchase order number
  • Please specify the item/s you’d like to return, and if you would like to request a refund or store credit.

International Shipping

We ship to most countries, please choose your country from the drop down box at the check out.

Flat rate charge $30.00

All orders are Tracked

International Delivery Time frame Estimates

The delivery time for international sends can vary depending on the destination; from 4-6 days for nearby countries and up to 15 days for countries further away.

Please note that all shipping methods listed are an estimated time of delivery

Charges For International Duties And Customs

All orders are shipped from Australia. All international customers (outside of Australia) may be required to pay duty, sales tax and customs charges upon collection of your order. We are not responsible for these charges. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

In the event that you refuse to accept the delivery of the order, you will be refunded for your order once it is received back to our warehouse, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

When sending your parcel to another country, it may have to pass through customs. There are no lengthy customs declarations to complete when using Sendle, just a few quick fields to fill out online.

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